Personalized Candle Holder - Custom Engraved Names - Friendship Keepsake

Shipping from Bulgaria

Processing time

1 business day

Estimated shipping times

• Canada : 10 - 12 business days
• United States : 10 - 12 business days
• Europe : 6 - 10 business days
• Australia, New Zealand and Oceania : 15 - 18 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

• Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 12 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders
• Digital downloads
• Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

This Privacy Policy explains how FranJohnsonHouse Ltd. (“we”, “us”, “our”) collects, uses, and shares personal information when you purchase from us, contact us, or otherwise use our services through Etsy.com and its related services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy. Please review Etsy’s Privacy Policy to learn more about Etsy’s privacy practices.

Information We Collect

To fulfill your order, Etsy provides us with certain information that you authorize Etsy to share with us, such as your name, email address, postal address, order details, and any personalization details you provide.

You may also choose to provide us with additional personal information if you contact us directly, for example about a custom order or if a courier requires a phone number for delivery.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your personal information, including:

• as needed to provide our services, such as processing, making, packaging, and shipping your order, communicating with you about your order, and providing customer support;
• when you have given us your consent, where required;
• if necessary to comply with a legal obligation, court order, or legal claim, such as retaining information required by tax and accounting laws; and
• as necessary for our legitimate interests, such as improving our services, managing our shop, and preventing fraud, provided those legitimate interests are not overridden by your rights or interests.

Information Sharing and Disclosure

We share your personal information only for limited reasons and only to the extent necessary, including:

• Etsy, as necessary to provide our services and comply with Etsy’s Seller Policy and Terms of Use;
• delivery and courier companies, so we can ship and deliver your order;
• trusted service providers who help us operate our business, such as bookkeeping, accounting, or technical service providers, only to the extent necessary to perform those services;
• law enforcement, regulators, or other third parties if we are required to do so by law or if reasonably necessary to prevent fraud, protect rights and safety, or resolve disputes.

Data Retention

We retain your personal information only for as long as necessary to provide our services and to comply with tax, accounting, legal, and regulatory obligations. We generally keep order-related information for up to 8 years.

Transfers Outside the EU/EEA

Etsy and some third-party service providers we use may process personal information outside the EU/EEA. When this happens, we rely on lawful transfer mechanisms required by applicable data protection law, such as adequacy decisions and/or standard contractual clauses, where applicable.

Your Rights

If you reside in certain jurisdictions, including the EU/EEA, you may have rights in relation to your personal information, subject to local law. These may include:

• the right to access the personal information we hold about you;
• the right to ask us to correct, restrict, or delete your personal information;
• the right to object to our processing based on legitimate interests; and
• the right to lodge a complaint with your local data protection authority.

If Etsy holds your personal information, you may also contact Etsy directly through Etsy Help.

How to Contact Us

For purposes of EU data protection law, FranJohnsonHouse Ltd. is the data controller of your personal information.

If you have any questions or privacy-related requests, please contact us at:
franjohnsonhouse@gmail.com

Postal address:
FranJohnsonHouse Ltd.
D. Spisarevski 34
1592 Sofia
Bulgaria

Attn: Iliana Bozhkova